Refund policy

COSMIC DOCTOR EXCHANGE & RETURN/REFUND POLICY

We are committed to providing high quality products and best after sale services to our customers. While we hope that you are always satisfied with your Cosmic Doctor purchase, we realize there are times that you may need to exchange or return. 

EXCHANGE POLICY
Cosmic Doctor is happy to exchange purchased product, kindly read the information below.  

We accept exchanges on items purchased on www.Cosmicdoctor.com only up to 30 days from the date of purchase. Proof of purchase is required upon exchange. We cannot offer you an exchange after 30 days from purchase date.

Empty / Half containers cannot be accepted for an exchange. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@cosmicdoctor.com and send your item to our warehouse: DL.MD Al Baha Residence, Ground floor, Plot no. 2863494037 Mankhool 317 Dubai, United Arab Emirates.

Please contact customer service with any questions or exchange items by e-mail customercare@cosmicdoctor.com (Working Hours Monday to Friday, 9AM – 5PM Dubai, GMT+4)


RETURN/REFUND POLICY
Cosmic Doctor is happy to return/refund your product, kindly read the information below.

For Refund, returns must be made within 30 days from the product receipt date. Proof of purchase is required upon return/refund. We cannot offer you a return/ refund after 30 days from purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Empty / Half containers cannot be accepted for return/refund within the 30 days from the purchase date.

Gift-cards are non-returnable / non-refundable.

Cosmic Doctor does not refund original shipping costs with the return. You will be responsible for the return shipping & handling charges, which will not be refunded.  

To return the products, please send them to: DL.MD Al Baha Residence, Ground floor, Plot no. 2863494037 Mankhool 317 Dubai, United Arab Emirates. Kindly ensure to record your tracking number because we cannot issue a refund until we receive the returned products and inspected by our Quality Team. Please note that we are not responsible for lost packages.

Once the returned products are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund request is approved, the refund amount will be credited to the account or credit card used at the time of purchase, within 7-10 workings days. We do not accept refund to a new or different credit card, bank transfer, or cash. Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

Late or missing refunds (if applicable) - If you haven’t received a refund yet, first re-check your bank statement then contact your bank. It may take some time before your refund is officially posted. You may also contact your bank and verify with them the bank processing time prior to posting the refund on your account. If you’ve done all of this and you still have not received your refund, please feel free to contact us at customercare@Cosmicdoctor.com

Sale items (if applicable) – Only regular priced items may be refunded, unfortunately sale items cannot be refunded.